Job Summary:

The Customer Relationship Manager (CRM) will be responsible for managing and nurturing relationships with our customers and lead a team of 6-7 members. This role requires excellent communication skills, a customer-centric mind-set, and a strategic approach to relationship management.

Key Responsibilities:

·         Develop and maintain strong relationships with key customers directly to benefit loyalty and satisfaction.

·         Monitor customer interactions and maintain accurate records in CRM software.

·         Serve as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely resolution.

·         Candidate should have experience with D2C brands or should have worked in E-Commerce domain.

·         Analyze customer data to identify trends, preferences, and opportunities for growth.

·         Collaborate with sales, marketing, and support teams to ensure a seamless customer experience.

·         Create and implement customer retention strategies aimed at enhancing engagement and reducing churn.

·         Prepare and present reports on customer feedback, account status, and relationship health to senior management.

·         Stay informed about industry trends and best practices to enhance customer relationship management.

Qualifications:

·         Bachelor’s degree in Marketing, or a related field.

·         Proven experience as a Customer Relationship Manager or similar role with D2C brands or E-Commerce domain (preferably).

·         Strong understanding of customer relationship management principles.

·         Excellent communication and interpersonal skills.

·         Proficiency in CRM software.

·         Strong analytical and problem-solving skills.

·         Ability to work independently and collaboratively in a fast-paced environment.

·         A customer-oriented attitude with a passion for providing exceptional service.